Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic in West Jordan, Utah, located at 1607 W 7000 S. On Google, it has a 3.9/5 rating from 383 reviews. Recent feedback includes both positive notes about kindness and concerns about communication and follow-through on medical needs.

Services

•Routine veterinary care for pets (noted as a better fit for healthy young pets needing basic services)
•Ongoing care discussions for chronic conditions (including seizure management mentioned for a senior dog)
•Prescription management and medication refills (including seizure medication refills)
•Care for cats and dogs is referenced in reviews, with mixed experiences reported for cat visits

Pricing

No published pricing information is available for this clinic.

People

No veterinarians or staff members are named in recent reviews.

Reviews

Google shows a 3.9/5 rating from 383 reviews. Recent written feedback includes positive comments describing staff as kind and compassionate, alongside complaints about inconsistent information for chronic conditions, delays or errors with prescription refills (including sending prescriptions to the wrong pharmacy), and visits where pet history did not seem fully reviewed. Some reviewers also report poor experiences with cat care and being redirected to other clinics for services they believed could have been handled on-site.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 383 we track in total. Recent reviews may not be representative of overall sentiment.

meg emory

2 weeks ago

Banfield has been so great for us, it’s a shame the staff is so incompetent at this location. They sent us home with cat food for my dog’s health issues, nurse was googling medications and images throughout our consultation, and my pets issues were never resolved. If you care about the health of your pet, don’t take them here.

Sherry Cummings

3 weeks ago

The staff has always been kind and friendly, and I think this is a decent vet for a healthy young pet needing routine care. Unfortunately, I haven’t had a great experience managing my senior dog’s ongoing medical needs here. My 9-year-old Heeler has seizures, and I often receive inconsistent information regarding her care and treatment plans. The biggest issue has been getting her seizure medication refilled. Even when I give advance notice, there always seems to be a problem; prescriptions being sent to the wrong pharmacy, not being called in at all, delays because the doctor is unavailable to approve refills, etc. It becomes stressful when dealing with medication that’s so important for her health. I’ve also had multiple appointments where it felt like her medical history hadn’t been fully reviewed before discussing next steps. I know veterinary offices are busy, but for pets with chronic conditions, consistency and communication really matter.

Abby Maxwell

They don’t know how to deal with cats. I’ve started taking my cats to midvalley animal clinic and have had a way better experience.

Sarah Sullwold

1 month ago

Kind and compassionate animal lovers

Andrea Ortiz Prince

There has been two situations where I was given the - you have to go to a different clinic- but Arrington to those clinics they did the general items that could have been done In that bandfield.